Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"eef0f2f2c0c350e539b23eda766fac3f4d00de8a_lout","branding":{"id":"1","key":"demo","name":"General Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#87ad40","headerLinkHoverBGColor":"#87ad40","headerBadgeColor":"#87ad40"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a49967e0-43ea-4505-af7c-77ee74fc95c0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzU4M2Y0OS01MWQxLTQyMjEtODFlMi05NTYyYWVkYjViNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0OTk2N2UwLTQzZWEtNDUwNS1hZjdjLTc3ZWU3NGZjOTVjMCI6WyJyZWFkIl19LCJleHAiOjE3Njg0MTAyOTEsIm5iZiI6MTc2ODQwOTY5MX0.piwJQbSAuYIGjLfGm7F8mSsGrBMxoWn3BMdA_42PM2s&client=d3583f49-51d1-4221-81e2-9562aedb5b6d&mode=fit","logoId":"a49967e0-43ea-4505-af7c-77ee74fc95c0","isLogoAvailable":true,"helpCenterTitle":"Welcome to VXG Customer Support portal","sharedPortalName":"VXG Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to VXG Customer Support portal","sharedPortalName":"VXG Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#333333","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzU4M2Y0OS01MWQxLTQyMjEtODFlMi05NTYyYWVkYjViNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg0MTAyOTEsIm5iZiI6MTc2ODQwOTY5MX0.XsNj1T84ugFKMzxyZs5sVUMiQqK3AQhh68nCHNsQomI&client=d3583f49-51d1-4221-81e2-9562aedb5b6d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"demo","projectId":11416,"serviceDeskId":1,"name":"General Support","description":"<p>Welcome to the VXG Customer Support portal! You can file your request here or send it by e-mail to support@vxg.io</p>\n<p>Before proceeding, please:</p>\n<p>1. Login or sign up using the button in the top right corner.<br> 2. Browse the articles or use search to find answers to your questions.<br> 3. If you still have questions or you want to report an issue, please raise a request using the button on the bottom.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"General questions ","descriptionHtml":"","callToAction":"General questions ","introHtml":"<p>Get general tech support, like the best use of VXG products, system requirements, etc..</p>","icon":10725,"iconUrl":"https://videoexpertsgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[1],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10726,"iconUrl":"https://videoexpertsgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"68d073fa-6c29-34cc-9e0d-8a2e05b7b3f5","appLinkName":"System Confluence","appLinkUrl":"https://videoexpertsgroup.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Knowledge Base","spaceUrl":"https://videoexpertsgroup.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://videoexpertsgroup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzU4M2Y0OS01MWQxLTQyMjEtODFlMi05NTYyYWVkYjViNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0MTA4OTEsIm5iZiI6MTc2ODQwOTY5MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OP_7OscUdDFyey_yZknTEgq3pSmDYFrIeoIGVt9D8Y8","targetCollection":"upload-project-11416","endpointUrl":"https://api.media.atlassian.com","clientId":"d3583f49-51d1-4221-81e2-9562aedb5b6d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"9cdee4f2-013c-49e5-a7c7-49e1e97152af","name":"Overview","description":"General information about the platform","categoryUrl":"https://videoexpertsgroup.atlassian.net/servicedesk/customer/portal/1/topic/9cdee4f2-013c-49e5-a7c7-49e1e97152af","lastUpdated":"1684955067092","createdAt":"1631813160957"},{"id":"2dd1b569-e0c5-4de3-a25a-c673ced9d30f","name":"Integration platform","description":"Technical documentation, APIs & SDKs","categoryUrl":"https://videoexpertsgroup.atlassian.net/servicedesk/customer/portal/1/topic/2dd1b569-e0c5-4de3-a25a-c673ced9d30f","lastUpdated":"1684955060509","createdAt":"1609967324476"},{"id":"ca6d5133-3d58-41fb-8d4a-c0e35c060876","name":"Technical Support","description":"Various articles answering technical questions","categoryUrl":"https://videoexpertsgroup.atlassian.net/servicedesk/customer/portal/1/topic/ca6d5133-3d58-41fb-8d4a-c0e35c060876","lastUpdated":"1684958709831","createdAt":"1609967598709"},{"id":"a95943e3-7d58-44b5-8fb4-6f627fada551","name":"FAQ's","description":"Frequently asked questions","categoryUrl":"https://videoexpertsgroup.atlassian.net/servicedesk/customer/portal/1/topic/a95943e3-7d58-44b5-8fb4-6f627fada551","lastUpdated":"1609965706715","createdAt":"1606335223859"}]}},"reqCreate":{"id":1,"projectId":11416,"issueType":{"id":"10103","name":"IT Help"},"form":{"name":"General questions ","descriptionHtml":"","callToAction":"General questions ","intro":"<p>Get general tech support, like the best use of VXG products, system requirements, etc..</p>","instructions":"","icon":10725,"iconUrl":"https://videoexpertsgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Tell us what you're looking for. For example, 'put me on the mailing list'.","descriptionHtml":"<p>Tell us what you're looking for. For example, 'put me on the mailing list'.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-01-14T23:54:51+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"68d073fa-6c29-34cc-9e0d-8a2e05b7b3f5","appLinkName":"System Confluence","appLinkUrl":"https://videoexpertsgroup.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Knowledge Base","spaceUrl":"https://videoexpertsgroup.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://videoexpertsgroup.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzU4M2Y0OS01MWQxLTQyMjEtODFlMi05NTYyYWVkYjViNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNDE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg0MTA4OTEsIm5iZiI6MTc2ODQwOTY5MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OP_7OscUdDFyey_yZknTEgq3pSmDYFrIeoIGVt9D8Y8","targetCollection":"upload-project-11416","endpointUrl":"https://api.media.atlassian.com","clientId":"d3583f49-51d1-4221-81e2-9562aedb5b6d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}