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When you have connected a new camera to your router, you need to open its web interface - just type in the local IP address of your new camera in a web browser - you can find this local IP address (usually in format 192.168.x.x) in your router among other connected devices.
When you have just opened the camera’s web interface, you need to activate it first by setting up a password. Please make to use only supported special characters - https://help.videoexpertsgroup.com/kb/special-characters-in-a-password
In the camera interface navigate to Setup > Basic > Video profile and make sure that there is at least one H.264 profile and that it has Type “Default”
Select this profile and configure its parameters on the page below. The recommended parameters are:
Resolution: 1920x1080 or higher, depends depending on your use case
Frame rate: 30 fps (can be lower depending on the use case)
Maximum bitrate: 2048 Kbps
Bitrate control: VBR
GOV length: twice the frame rate
Also, you need to make sure that the camera is using the accurate date & time. Navigate to Setup > Basic > Date & Time > System time setup and select Synchronize with NTP server
Plugin installation and cloud connection: WN7 platform
Download the WN7 Hanwha Uplink Application package:
https://dashboard.videoexpertsgroup.com/downloads/uplink/In the camera interface navigate to Setup > System > Upgrade/Restart > Info and check the Open platform version on your camera.
Navigate to Open Platform, upload and install the .cap application file corresponding to the Open platform Platform version of your camera (4.0.1, 4.0.2, or 5.0.0).
Start the application and click on the Go App button to access the application’s web page.
Copy the Serial Number and MAC Address
Go to your Cloud One web client and add a Uplink Camera. Make sure to check the Use Provisioning Server box and input the Serial Number and MAC Address of the camera.
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