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First of all, please make sure that your IP cameras are compatible with VXG Cloud. You can check this list of supported cameras or check minimal requirements below:

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Video compression

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H.264

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Supported protocols

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ONVIF

There are several different ways how the IP camera can be connected to VXG Cloud:

  1. Camera Finder Windows application - the desktop app that finds and configures IP cameras in your local network. Learn more in this article.

  2. ONVIF protocol - cameras can be connected directly using the ONVIF protocol, but this requires port forwarding on your router. Find guidelines in this article.

  3. VXG Cloud Streamer app - only if you have received the app from the VXG team. The guide can be found in this article.

Please contact the VXG team if you need any assistance with connecting your cameras and we will help you to choose the best option for youThere are several ways to connect IP cameras to VXG Cloud VMS:

  1. Using ONVIF protocol. Works with any standard ONVIF IP camera, requires Port-Forwarding or VPN.

  2. Using ONVIF Uplink. Plug-and-play plug-ins supported for major IP cameras and some network routers.

  3. Using a camera plug-in. Legacy plug-and-play camera plug-ins.

  4. Using Cloud Gateway. ONVIF Uplink code as a Docker image for x64 and arm64, Linux and Windows.

In all cases, there are the same requirements for the camera:

  1. ONVIF user should be created on the camera side and used for connection.
    This is relevant for cameras with a list of ONVIF users separate from camera users (Axis, Dahua, Hikvision). Please create an ONVIF user with operator or administrator rights. For Axis cameras the path is System > ONVIF > Add account:

    image-20240619-200929.pngImage Added


    If the camera doesn’t have the list of ONVIF users, please use the regular admin user.

  2. The camera should have an H.264 streaming profile.
    If the camera has only one streaming profile, please make sure it is set to H.264 encoding. If the camera has a separate list of ONVIF profiles (for example, Axis), make sure that there is at least one that uses H.264.

Please get in touch with VXG Tech Support if you need assistance connecting your cameras.