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Note that it is suggested to enable auto start and to check that the camera’s default and record video profiles are set to valid video streams.
Troubleshooting
Known error codes and possible causes
Errors | Possible causes and resolutions | |
|---|---|---|
| 1 | APP UPLOAD FAIL | the package file name is wrong, it should be changed after downloading |
| 2 | INVALID APPLICATION PACKAGE | the package file is for a wrong Hanwha platform, try with a file for a different platform (WN5, S3L, etc.) |
| 3 | “You have exceeded the maximum number of login attempts” | The username and password are wrong. Try to connect in a minute and change them on “Go App” page |