Hanwha Camera Uplink Plugin
- Jared Taylor
- Expert
- Daniel Parshin
Troubleshooting
Please check the following sections if you have troubles with connecting your Hanwha camera.
Format of S/N and MAC
Use colons in the MAC Address and capitalize all letters for both S/N and MAC.
HTTP vs HTTPS
The camera should be in HTTP mode for internal connection from the Uplink app. Please navigate to Network > HTTPS and ensure that HTTP is selected.
Date and Time
Also, you need to make sure that the camera is using the accurate date & time. Navigate to Setup > Basic > Date & Time > System time setup and select Synchronize with NTP server
Auto Start and High Priority
Start the application, Enable auto start, and set High priority, then click Apply
Error codes
Known error codes and possible causes
Errors | Possible causes and resolutions | |
|---|---|---|
| 1 | APP UPLOAD FAIL | the package file name is wrong, it should not be changed after downloading |
| 2 | INVALID APPLICATION PACKAGE | the package file is for the wrong Hanwha platform, try with a file for a different platform (WN5, S3L, etc.) |
| 3 | “You have exceeded the maximum number of login attempts” | The username and password are wrong. Try to connect in a minute and change them on the “Go App” page |
| 4 | The application is not running | Some camera firmware versions have issues with running applications and display a “Not running” status when the app is started. For example, QNO-6082R1 is not running apps with firmware versions 1.41.05 and 1.41.16. The firmware should be downgraded to 1.41.01 |
| 5 | The camera is online but is not streaming or recording | Hanwha cameras have MJPEG as the first profile by default and depending on the camera’s initial configuration it can be picked up for live streaming or recording on the cloud. Try changing the streaming profile in the Streaming Settings in the Cloud One web client |
Uplink App Logs
In case of any technical problems, please download the camera logs and send them to technical support.