...
Errors | Possible causes and resolutions | |
|---|---|---|
| 1 | APP UPLOAD FAIL | the package file name is wrong, it should be changed after downloading |
| 2 | INVALID APPLICATION PACKAGE | the package file is for a wrong Hanwha platform, try with a file for a different platform (WN5, S3L, etc.) |
| 3 | “You have exceeded the maximum number of login attempts” | The username and password are wrong. Try to connect in a minute and change them on “Go App” page |
| 4 | The application is not running | Some camera firmware versions have issues with running applications and display a “Not running” status when the app is started. For example, QNO-6082R1 is not running apps with firmware versions 1.41.05 and 1.41.16. The firmware should be downgraded to 1.41.01 |
| 5 | The camera is online but is not streaming or recording | Hanwha cameras have MJPEG as the first profile by default and depending on the camera’s initial configuration it can be picked up for live streaming or recording on the cloud. Try changing the streaming profile in the Streaming Settings in the Cloud One web client |
In case of any technical problems, please download the camera logs and send them to VXG technical support.
...