Download the Hanhwa Uplink Application for your Hanwha camera’s platform.
https://dashboard.videoexpertsgroup.com/downloads/uplink/Go to your VMS web UI and add a Uplink Camera.
Make sure to check the Use Provisioning Server box and input the Serial Number and MAC Address of the camera.
Use colons in the MAC Address (as seen in the screenshot)Open the web interface for your Hanwha camera and navigate to the Open Platform page.
Upload and install the .cap application file.
Once the application is installed, click on the Go App button to access the application’s web page.
Click Start Application.
Once the application has started enter the camera’s username and password then click Save.
After the application stops, return to the camera’s Open Platform page and then click the Start button on the VXGUplinkApp.
Now the application should be running and you can check the camera on your VMS Platform.
Note that it is suggested to enable auto start and to check that the camera’s default and record video profiles are set to valid video streams.
Troubleshooting
Known error codes and possible causes
Errors | Possible causes and resolutions | |
|---|---|---|
| 1 | APP UPLOAD FAIL | the package file name is wrong, it should be changed after downloading |
| 2 | INVALID APPLICATION PACKAGE | the package file is for a wrong Hanwha platform, try with a file for a different platform (WN5, S3L, etc.) |
| 3 | “You have exceeded the maximum number of login attempts” | The username and password are wrong. Try to connect in a minute and change them on “Go App” page |