Technical Support
- Expert
- Daniel Parshin
Technical support plans:
| Lite | Premium | Enterprise |
Health Checks | X | X | X |
Upgrades and Security Patches | X | X | X |
Bug Fixes | X | X | X |
Help Desk | X | X | X |
Dedicated Support Portal |
| X | X |
Availability via Phone & Email |
| X | X |
SLA and Guaranteed Response Time |
| X | X |
Integrations and Customizations |
|
| X |
Help desk:
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Dedicated support portal:
If you have the Premium or Enterprise plan, then you’ll get a dedicated space on the portal where we’ll store all the information specific to your deployment. We’ll provide your team access to the portal for filing issues and progress tracking.
SLA and Guaranteed Response Time
Service Level Agreement (SLA) and Guaranteed Response Time are available for the Premium and Enterprise plan holders. VXG guarantees service availability, response time, and resolution time. VXG will also provide a certain amount of hours of free technical support.